Veterinary Receptionist

Tenafly Veterinary Center•Tenafly, NJ

7d•$17 - $22

About The Position

Tenafly Veterinary Center is hiring part-time and full-time Veterinary Receptionists. The role welcomes candidates with transferable experience from human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The successful candidate will remain composed under pressure, have an affinity for animals, and support clients—including those experiencing emotionally demanding situations—with professionalism and compassion. Part-time schedule: Monday–Wednesday, 12:00 PM–8:00 PM, and Saturday, 9:00 AM–3:30 PM. Full-time schedule: Tuesday–Friday, 9:00 AM–6:00 PM, and Saturday, 8:30 AM–1:30 PM. Salary is $17–$22 per hour, based on skills, experience, and qualifications. Tenafly Veterinary Center and its sister hospital, Overpeck Creek Animal Hospital, have cared for pets and their families since 1995. They are full-service, community-focused practices providing routine wellness and dental care, advanced surgery, and emergency services. The team values compassion, professionalism, collaboration, continuous learning, and lasting relationships with the families they serve. The organization is dedicated to celebrating diversity and being an inclusive service provider in the community.

Requirements

At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and comfort learning new software and workflows.
Reliability, punctuality, professionalism, and the ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

Experience in a veterinary clinic, animal care facility, or medical office.
Familiarity with veterinary or medical terminology.
Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
Complete client check-out, including payment processing, posting charges, and scheduling future appointments.
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
Enter data accurately and maintain organized records in the practice management system after onboarding and training.
Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, and welcoming reception and waiting area.