Veterinary Receptionist
About The Position
East Greenbush Animal Hospital is seeking a skilled and compassionate part-time Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role contributes to the overall client experience and requires balancing administrative accuracy with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing a high-volume front desk, remain calm under pressure, and provide consistent, high-quality customer service in a clinical setting. The hospital provides veterinary care to the people and pets of the Capital District. Its services include preventive care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital X-ray and ultrasound, boarding, grooming, obedience training, and daycare. Visiting specialists are available when additional expertise is needed. The 7,200-square-foot facility has an open floor plan designed to maximize comfort and minimize stress for patients and owners.
Requirements
- At least 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Nice To Haves
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system and respond to inquiries about appointments, prescription refills, vaccination records, and general hospital information.
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain the cleanliness and organization of the reception area and waiting room.
Benefits
- 401(k) plan for full-time employees.
- Professional development opportunities.
- Employee pet discount.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
