Veterinary Receptionist

Veterinary Practice Partners•Pine Plains, NY

6d•$19 - $21•Onsite

About The Position

Pine Plains Veterinary Hospital is hiring a full-time Front-Desk Receptionist to serve as the first point of contact for veterinary clients and help set the tone for their visit. The role is suited to a customer service professional who communicates clearly, excels in a fast-paced environment, and is passionate about animal care. The position averages 35–38 hours per week, with a schedule of Monday 7:30 AM–2:00 PM, Tuesday and Wednesday 7:30 AM–6:00 PM, Thursday off, Friday 7:30 AM–2:00 PM, and every other Saturday 7:30 AM–1:00 PM. Flexibility is required to accommodate schedule adjustments and cover planned or unplanned absences. Pay is $19–$21 per hour, based on skills, experience, and qualifications. Pine Plains Veterinary Hospital is a full-service veterinary practice in Pine Plains, New York, serving companion animals and farm pets. The practice has operated since 1932 and is accredited by the American Animal Hospital Association. Its services include preventive care, diagnostics, surgery, dental care, and pain management. The hospital’s team includes veterinarians, licensed veterinary technicians, and support staff, and the organization emphasizes compassionate, personalized care and an inclusive culture.

Requirements

Strong organizational and multitasking skills.
Ability to maintain a calm, professional, and positive demeanor.
Clear communication and the ability to work in a fast-paced environment.
Flexibility to accommodate schedule adjustments and provide coverage for other team members.

Nice To Haves

Previous experience as a veterinary receptionist is preferred.

Responsibilities

Greet clients and their pets, complete appointment sign-in, confirm appointment details, and escort clients to exam rooms.
Ensure accurate accounting of service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
Answer client calls about appointments, hospital inquiries, medication refills, and other requests.
Make outbound appointment reminder and follow-up calls.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Help maintain cleanliness and organization to support a positive client experience.
Provide coverage for team members during planned or unplanned absences and accommodate schedule adjustments.