Veterinary Receptionist
About The Position
Tenafly Veterinary Center is seeking part-time and full-time Veterinary Receptionists to provide client-focused support at the front desk. Candidates may bring transferable experience from human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients in a range of situations, including emotionally demanding ones. Tenafly Veterinary Center and its sister hospital, Overpeck Creek Animal Hospital, have cared for pets and their families since 1995. The full-service, community-focused practice offers routine wellness and dental care, advanced surgery, and emergency services. The team emphasizes compassion, professionalism, collaboration, continuous learning, and lasting relationships with clients, and is dedicated to an inclusive culture that celebrates diversity.
Requirements
- At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and comfort learning new software and workflows.
- Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
Nice To Haves
- Experience in a veterinary clinic, animal care facility, or medical office.
- Familiarity with veterinary or medical terminology.
- Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients, collect intake information, and confirm appointment details.
- Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
- Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
- Enter data accurately and maintain organized records in the practice management system after onboarding and training.
- Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
- Maintain a clean, organized, and welcoming reception and waiting area.
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off for full-time employees.
- 401(k) plan for full-time employees.
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
