Veterinary Receptionist

Veterinary Practice Partners • Creve Coeur, MO

1d • Onsite

About The Position

Fox Creek Veterinary Hospital at Creve Coeur is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role combines administrative precision with warm, professional service across a wide range of interactions, including sensitive or emotionally complex situations. The receptionist supports a positive client experience and efficient hospital operations in a clinical setting.

Fox Creek Veterinary Hospital is opening a new location in Creve Coeur, Missouri. The hospital is part of the Fox Creek family, which has locations in Wildwood, Kirkwood, and Manchester. Founded in 2000, Fox Creek provides compassionate, high-quality veterinary medicine using advanced facilities and equipment and is an AAHA-accredited practice. The new location will offer services for dogs, cats, and other animals in a modern, welcoming environment. The team is building a collaborative, team-oriented culture, and this position will be part of its founding team.

Requirements

• Demonstrated experience managing high-volume front desk operations.
• A calm and composed presence under pressure and a commitment to consistent, high-quality customer service in a clinical setting.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

• At least 1 year of experience as a veterinary receptionist is preferred.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet is preferred.

Responsibilities

• Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Complete client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed