Veterinary Receptionist

Veterinary Practice Partners•Arvada, CO

18d

About The Position

Indian Tree Animal Hospital is seeking a skilled, compassionate veterinary receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and calls for administrative precision, warmth, and sensitivity across a wide range of interactions, including emotionally complex situations. Candidates should have experience managing high-volume front desk operations, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting. The receptionist greets and checks in clients and patients, manages calls and appointments, maintains medical records, processes payments, communicates client information to the veterinary team, and helps keep patient flow efficient. The position also involves maintaining an organized reception area and waiting room. The schedule requires availability Monday through Thursday from 7:00 a.m. to 8:30 p.m., Fridays from 7:00 a.m. to 6:30 p.m., and every other Saturday. Pay is $21.00–$23.00 per hour, depending on skills and experience. Indian Tree Animal Hospital is an award-winning veterinary practice serving the Arvada, Colorado community since 1990. Its veterinary team provides clinical care and client service. The employer offers a comprehensive benefits package, paid time off, a 401(k) plan for full-time employees, and professional development opportunities.

Requirements

At least one year of experience as a veterinary receptionist.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Availability Monday through Thursday, 7:00 a.m.–8:30 p.m.; Friday, 7:00 a.m.–6:30 p.m.; and every other Saturday.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries about appointments, prescription refills, vaccination records, and general hospital information.
Complete client check-out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter information promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain cleanliness and organization of the reception area and waiting room.