Veterinary Practice Manager

Rye Harrison Veterinary Hospital • Rye, NY

5d • $100,000 - $120,000 • Onsite

About The Position

Rye Harrison Veterinary Hospital is hiring a multisite Practice Manager to oversee its practices in Rye and Rye Brook, New York. The manager will lead daily operations and support a collaborative team of veterinarians, technicians, and support staff, bringing clarity, structure, and follow-through to the work. The role contributes to hospital excellence, animal well-being, client service, and the growth of the hospital and its second location.

The Practice Manager will work with Partner Doctors, the Medical Director, the Operations Director, and other managers and leaders at both practices. The position oversees business and team needs across both hospitals, including personnel management, scheduling, inventory, and administrative operations. It also focuses on client growth and retention, marketing initiatives, and delivering a premium client experience.

This is a full-time, salaried position of approximately 40–50 hours per week. The typical schedule is four days per week from 7:30 a.m. to 5:30 p.m., with occasional after-hours meetings. Pay is $100,000–$120,000 per year, depending on skills, experience, and qualifications, with eligibility for a performance-based annual bonus of up to 15%.

Requirements

• Excellent communication and conflict-resolution skills, including the ability to build trust with staff and clients and resolve difficult situations.
• Problem-solving ability, initiative, and the ability to develop and carry through plans independently and with leadership.
• A collaborative, team-first approach and willingness to lead by example.
• Ability to empower team members and help them feel confident in their roles.
• Strong organization and time-management skills, including the ability to manage competing priorities and details.
• Passion for excellent client service.
• Comfort using veterinary practice management systems (PIMS), Microsoft Office, and Teams, and using data to guide decisions.

Nice To Haves

• Two or more years of management experience in a veterinary hospital, animal hospital, or medical practice setting.

Responsibilities

• Oversee day-to-day operations at both Rye Harrison Veterinary Hospital locations.
• Lead hospital growth initiatives and maintain team focus on client growth and retention, including health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews, and online reputation.
• Collaborate with the Marketing Lead and marketing partner to drive successful marketing campaigns.
• Ensure the practice provides a premium, white-glove client experience.
• Manage hospital operations in collaboration with Partner Doctors, the Medical Director, and the Operations Director.
• Oversee personnel management, including hiring, training, development, performance management, and resolution of staff conflicts.
• Manage scheduling, inventory, and administrative duties required to run the practice.
• Guide and coach team members toward continuous improvement and a strong client experience.
• Balance the needs of the business and staff, and help build the team at the second location.

Benefits

• Competitive salary
• Medical, dental, vision, and prescription drug benefits for the employee and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits
• Eligibility for up to a 15% performance-based annual bonus
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed