Veterinary Practice Manager

Valhalla Animal Hospital•Valhalla, NY

3d•Onsite

About The Position

Valhalla Animal Hospital is hiring a courteous, efficient Veterinary Practice Manager to coordinate and manage office administration and help keep the hospital operating efficiently. The role manages office staff and schedules, inventory and purchasing, payroll, staff training and personnel matters, and implementation of hospital policies. The manager also answers pet owners’ questions about clinic policies, appointment availability, and treatment costs; communicates with clients and veterinary staff; and addresses complaints. The position requires strong management, organizational, communication, and customer-service skills, along with the ability to multitask and work calmly and compassionately with the hospital team.

Requirements

At least 1 year of management experience is preferred, or 3 or more years of veterinary experience is preferred.
Strong leadership, communication, and motivation skills.
Ability to direct, guide, and assist a group of individuals.
Ability to work well with all team members and support the hospital, doctors, and practice philosophy.
Compassionate, calm, and team-oriented approach.
Strong communication skills and ability to multitask.
Highly organized, with computer skills.
Knowledge of hospital procedures for assembling patient records in the required order and sequence and recording practitioners’ orders for patient activities, diet, tests, and treatments.
Knowledge of the spelling and meaning of commonly used veterinary terminology to accurately enter information into patient records.
Self-starter with a desire to continue advancing knowledge and skills.
Open availability and flexibility to change hours based on hospital needs.

Nice To Haves

Experienced or Certified Veterinary Practice Manager (CVPM).

Responsibilities

Make informal recommendations to the veterinary regional manager about staffing needs, advancement, reassignments, work hours, and other status changes affecting receptionists.
Direct on-the-job training, communicate performance requirements and progress, discuss corrective measures, and prepare employee appraisals.
Recruit, hire, and onboard staff members; handle job descriptions and assist with setting salaries.
Terminate staff members who do not follow hospital guidelines, policies, and protocols.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, explain personnel policies and procedures, and maintain effective employee-management communication.
Obtain information from owners to complete records; give instructions about appointment scheduling and therapeutic activities; and relay practitioners’ orders concerning animal care and treatment.
Ensure pet owners’ complaints are promptly addressed and resolved.
Prepare employee work schedules and manage office staff.
Answer telephone calls politely and professionally.
Establish inventory controls to maintain adequate supplies; review product prices; monitor quantities, quality, and price points, including controlled drugs and equipment; and handle returns.
Manage or implement hospital policies, including DEA/Controlled Substances and OSHA policies.
Ensure payroll is completed and submitted accurately and on time.
Build relationships with vendors to obtain strong support for the hospital.
Promptly notify appropriate veterinary staff of emergency cases.
Perform other duties as assigned.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation and shift differential.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.