Veterinary Patient Care Coordinator – Internal Medicine

Ethos Veterinary Health•San Marcos, CA

2d•Onsite

About The Position

Veterinary Specialty Hospital North County is seeking a Veterinary Patient Care Coordinator – Internal Medicine. This role is ideal for an experienced veterinary professional who enjoys building relationships with clients, coordinating patient care, and serving as a trusted resource throughout a pet's medical journey. Working alongside our Internal Medicine specialists, technicians, and support teams, you will play a critical role in ensuring a seamless experience for both clients and patients while helping coordinate advanced medical care. Internal Medicine patients often require ongoing diagnostics, treatment plans, and long-term management. As the Veterinary Patient Care Coordinator – Internal Medicine, you'll become a key point of contact for clients navigating complex medical conditions, helping them understand the next steps while ensuring exceptional communication and support throughout their pet's care. This position is perfect for someone who enjoys both the medical and client service sides of veterinary medicine.

Requirements

Minimum two years of veterinary experience required
Previous experience in a veterinary hospital setting
Strong understanding of veterinary medical terminology
Experience discussing treatment plans and financial estimates
Exceptional verbal and written communication skills
Strong organizational skills and attention to detail
Proficiency with computer systems and electronic medical records
Ability to multitask and prioritize in a fast-paced environment

Nice To Haves

Experience in specialty medicine, emergency medicine, or advanced veterinary practice
Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Veterinary Assistant, or similar veterinary role
Knowledge of common Internal Medicine diseases and treatments
Experience reviewing medical records and coordinating referrals

Responsibilities

Serve as a primary point of contact for Internal Medicine clients before, during, and after appointments
Provide personalized communication and updates throughout a patient's visit
Coordinate appointments, consultations, procedures, rechecks, and follow-up visits
Review upcoming appointments and ensure medical records, referrals, and diagnostics are received and prepared in advance
Monitor client communications and coordinate responses with the medical team
Assist with treatment plan discussions and financial estimates
Explain common Internal Medicine conditions, treatments, medications, and follow-up recommendations within the scope of your training
Collaborate with doctors, technicians, and client care teams to ensure a seamless patient experience
Coordinate patient admissions and discharges
Process payments, invoices, estimates, and financial transactions
Maintain accurate client and patient records
Conduct follow-up calls and assist with post-appointment communication
Help guide clients through potentially stressful or emotional situations with empathy and professionalism

Benefits

Medical, dental, vision, disability, and life insurance
Flexible spending accounts
401(k) with company match
Employee Assistance Program
Three weeks accrued paid time off
Uniform allowance
Generous employee pet discount
Competitive annual continuing education allowance
VetBloom access for RACE-approved continuing education and training
Opportunities for advancement and career growth
Exposure to advanced specialty medicine and mentorship from experienced professionals
Access to League wellness resources
Support from our onsite Veterinary Social Worker
A collaborative culture focused on teamwork, growth, and professional development
Paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act