Veterinary Operations Lead - Gaithersburg, MD

Veterinary Emergency Group (VEG)•Gaithersburg, MD

11d

About The Position

VEG is hiring a Veterinary Operations Lead to help deliver an exceptional customer experience and ensure smooth, seamless triage at its veterinary emergency hospital. The role combines customer service, front-desk coordination, hospital upkeep, inventory management, and day-to-day operational support. The Operations Lead helps create a welcoming environment for customers and their pets, supports and trains the team, and maintains hospital processes and resources.

Requirements

1–2+ years of supervisory experience.
Ability to stand for prolonged hours, kneel, and work on the floor.
Ability to lift up to 25 kg independently and support up to 40 kg with assistance.
Willingness to work in a noisy environment with strong or unpleasant odors.
Availability to work nights, weekends, and holidays on a rotating or as-needed basis according to hospital needs.
Ability to work well in a fast-paced environment with people from varied backgrounds and personality types.

Nice To Haves

Prior experience with animals in a veterinary environment.
Knowledge of Infinity/ImproMed.

Responsibilities

Drive VEG’s customer-focused experience and triage, including participating in rounds and working with the team to deliver the expected customer experience.
Maintain the hospital, including keeping the reception desk tidy and refreshment center stocked, cleaning, doing laundry, stocking, and managing inventory.
Assist customers by handling phone inquiries and call transfers, greeting customers and pets promptly, and managing wait times.
Ensure customer and patient information is entered accurately in company software and payments are processed correctly.
Facilitate cash drawer reconciliation and oversee end-of-day processes.
Ensure the front desk is covered and maintained at all times.
Train and monitor new hires in daily front-desk processes and operations.
Oversee inventory counts, audits, and controls, including reorder points, expiration dates, and product turnover.
Maintain spending within the budget set by the hospital manager.
Develop and maintain contacts for vendors, service representatives, and drug representatives, and maintain an invoice log.
Maintain the upkeep and organization of stock areas and ensure they meet OSHA guidelines.
Communicate with the team about inventory and provide training on inventory management.

Benefits

Competitive compensation, including a 401(k) match.
Comprehensive health and wellness benefits beginning on day one, including QPR training and access to free therapy or counseling.
Potential eligibility for equity after one year of full-time, active employment.
Learning and growth opportunities, including VEG-created clinical and leadership programs, unlimited emergency-room continuing education, and a travel stipend.
Annual travel stipend of $2,500 for full-time credentialed employees and $1,000 for full-time uncredentialed employees.
Clinical student loan repayment.
Paid parental leave of up to 12 weeks at 100% of regular salary, plus fertility and family-building care.
Flexible work schedules.
Employee referral program.
Scrubs, VEG merchandise, and food in the fridge.