Sr. Field Service Technician - Gaithersburg, MD

Rivian•Gaithersburg, MD

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role centers on advanced diagnostics, repairs, installations, and inspections, both at service centers and in field settings such as customer sites, mobile routes, remote locations, and production plants. The technician will provide high-level diagnostic support, mentor junior team members, promote continuous improvement, and address complex technical challenges in a fast-paced environment. The position is based primarily at a service center but may require remote work and travel as business needs demand. The role covers advanced vehicle systems, including high-voltage and low-voltage electronics, vehicle networks, chassis and dynamic systems, thermal management and HVAC, and ADAS and body/glass integration. It also includes parts operations, repair quality verification, technical documentation, root-cause analysis, and collaboration with customers, suppliers, field service engineers, and internal teams.

Requirements

Minimum age of 21.
Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostics.
Deep understanding of high-voltage architecture, HVIL, charging isolation, safety power-down protocols, and appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of vehicle dynamics, ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnosis.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; support cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to diagnose complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Manage complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalation resolutions and mobile outreach events.