Veterinary Front Desk Associate - Customer Service Representative

Red River Animal Emergency Hospital and Referral Center • Fargo, ND

13d • Onsite

About The Position

Red River Animal Emergency Clinic in Fargo, North Dakota, is seeking a full-time Veterinary Front Desk Associate - Customer Service Representative for its 24/7 animal emergency hospital. This in-person role welcomes clients, answers phone calls, and supports pet owners through urgent and emotional situations. The associate serves as a point of contact between clients and veterinary staff, helping ensure clear, supportive communication. The role also involves maintaining detailed records, coordinating care logistics, processing payments, and balancing transactions to support smooth hospital operations and an exceptional client experience. The position offers a starting wage of $18.00 per hour and scheduling flexibility.

Requirements

• Ability to commute to Fargo, ND 58104.
• Ability to work in person.

Nice To Haves

• 2 years of customer service experience.
• 1 year of veterinary experience.

Responsibilities

• Welcome clients to the clinic.
• Answer phone calls.
• Guide and support pet owners through emotional and urgent situations.
• Serve as a point of contact between clients and veterinary staff.
• Ensure clear, supportive communication.
• Maintain detailed records.
• Coordinate care logistics.
• Process payments and balance transactions.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with matching
• Employee assistance program
• Employee discounts
• Paid time off
• Uniform allowance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed