About The Position

This position supports the general administrative operations of a unit in the CSU Veterinary Diagnostic Laboratory. Duties include reception, scheduling, reports and correspondence, fiscal activities, and consistent office support. The role provides service to external clients by answering questions about specimen requirements, test pricing, turnaround times, and results, and works with internal teams to support laboratory operations. It handles high-volume data entry, invoicing, credit card transactions, and billing inquiries. The position has no formal supervisory authority. Work may include holidays, weekends, evenings, and overtime or hours outside normal operating hours when needed, including during an emergency declared by the Veterinary Diagnostic Lab Director. The role may involve exposure to formalin and formalin-fixed tissues, as well as samples that may contain infectious agents; PPE guidelines and standard operating procedures must be followed. The employee must safely lift and carry items weighing up to 50 pounds.

Requirements

  • High school diploma or GED.
  • Evidence of high-volume or speed keyboarding skills while accurately comparing, copying, and posting data, as well as analyzing and coordinating data.
  • Demonstrated clear and concise communication skills and attention to detail, as evidenced by written application materials.
  • Possess or obtain a valid driver’s license by the employment start date and maintain it in good standing throughout employment.
  • Complete a pre-employment criminal background check if a new hire.
  • Follow PPE guidelines and appropriate standard operating procedures when handling samples that may contain infectious agents.
  • Safely lift and carry items weighing up to 50 pounds.
  • Report without delay or interruption to provide essential or emergency services when required.
  • Work holidays, weekends, and evenings as needed; work overtime or outside normal operating hours when required during an emergency declared by the Veterinary Diagnostic Lab Director.

Nice To Haves

  • Desire to support all aspects of business operations and work with the public.

Responsibilities

  • Provide reception and general administrative support, including scheduling, reports, correspondence, and office operations.
  • Provide external clients with information about specimen requirements, test pricing, turnaround times, and result availability, and respond professionally to inquiries.
  • Collaborate with internal teams on client requests, data updates, customer communications, and information sharing to support laboratory operations.
  • Perform high-volume data entry and invoicing accurately and with attention to detail.
  • Process credit card transactions and respond to client inquiries about billing and account activity.
  • Perform additional responsibilities as needed.
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