Veterinary Customer Service Representative

Alliance Animal Health•Orange Park, FL

21h•Onsite

About The Position

Focused Pet Care is a dedicated, multi-doctor emergency hospital serving Orange Park and surrounding the Northeastern Florida communities. We operate 24 hours a day, 365 days a year- providing immediate, uninterrupted emergency care with no on-call delays. Our hospital features a hospital-grade ICU, in-house laboratory and diagnostics, oxygen therapy, a fully stocked blood bank with transfusion capability, and critical care support from experienced emergency veterinarians and technicians. We take pride in delivering exceptional medical care supported by genuine compassion. Our team treats every patient as if they were their own pet and communicates clearly and respectfully with families navigating urgent and stressful situations. Our mission is simple: to give every pet the best possible chance at recovery and to support their families with empathy, honesty, and professionalism.

Requirements

Minimum 1+ years of veterinary receptionist experience preferred
Coverage of some weekend shifts are required for this position
Compassionate, calm team player with a positive attitude
Exceptional multitasking abilities and strong communication skills
Highly organized with excellent computer proficiency
Self-motivated, with a desire to continuously learn and grow in your role
Ability to handle emotionally charged situations with professionalism and resilience
Excellent written and verbal communication skills, especially in difficult or emotional circumstances
Comfortable working in a veterinary environment, must not be squeamish
Ability to adapt quickly to changing situations and manage multiple priorities effectively

Responsibilities

Maintain the visual appeal or the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Must be comfortable with various medical outcomes
Must be able to withstand unpleasant odors and noises
May be exposed to bites, scratches, animal waste and potentially contagious diseases

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applicable to licensed employees)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses