Veterinary Customer Service Representative

Veterinary Medical Center of St. Lucie County•Port St. Lucie, FL

17h•Onsite

About The Position

Veterinary Medical Center of St. Lucie County is a beautiful 10,000 sq foot 24-hour emergency veterinary hospital in St. Lucie, FL. We offer specialized ER care 24/7 and during the day we function as a comprehensive full-service animal hospital! We provide top-notch service, cutting-edge technology, and a dedicated team of experienced medical professionals and support staff eager to be involved in your pet’s care. Whether your pet needs routine check-ups, preventive care, or urgent medical attention, we’re here to provide expert care whenever it’s needed. We also offer boarding, grooming, and an incredible dog daycare! With a shared passion for animal care and a commitment to excellence, we ensure that every pet receives the best possible treatment in a warm and welcoming environment. Our general practice hours of operation are: Monday - Friday: 7 am - 5 pm Saturday: 7 am - 4 pm Closed on Sunday. Job duties include, but are not limited to: Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes. Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases. Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Requirements

Minimum of 1-year veterinary experience preferred
Weekend availability
Rotating Holidays required
Compassionate and calm team player
Ability to multi-task
Strong communication skills
Highly organized
Possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset
Must be able to withstand unpleasant odors and noises
May be exposed to bites, scratches, animal waste and potentially contagious diseases

Nice To Haves

1-year veterinary experience

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Be comfortable with various medical outcomes

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses