Customer Service Representative - Veterinary Clinic
About The Position
This position is responsible for representing the Surgery Center in a professional and courteous manner by communicating effectively with the public regarding our services related to the donor subsidized spay/neuter program, public vaccination program, post-adoption related services, and other public veterinary services. The role involves handling client interactions for surgery drop-offs and pick-ups, explaining procedures, managing paperwork, processing payments, and providing medical documentation and client education. The representative will also handle scheduling, data entry, and phone communications, including reminder and follow-up calls. Additionally, the position supports the vaccination program, including paperwork, payment, and administering vaccinations, and may train volunteers. A strong understanding of medical knowledge is needed to direct inquiries and provide advice. The role requires a commitment to the mission, values, goals, and success of HSPPR.
Requirements
- One year of customer service experience, preferably in a full-service veterinary hospital or equivalent related experience.
- Excellent communication and interpersonal skills.
- Flexibility and the ability to multitask in a high-paced environment are required.
- Experience and medical knowledge base to appropriately direct questions, triage inquiries and to provide sound medical advice to the public.
- Commitment to the mission, values, goals and success of HSPPR.
Responsibilities
- Provides accurate information and friendly professional service to the public by handling the drop offs coming in for surgery in the mornings and evening post-operative pick-ups.
- Explains risks of anesthesia, nature of the procedure being done and has client sign paperwork, pay for the procedure, and make arrangements for picking up later in the day.
- Handles scheduling, data entry and intake and discharge procedures for all incoming public surgeries and vaccination appointments through the Avimark software program.
- Financial transactions will also be handled and tracked on a daily basis.
- Medical documentation, client communication and education regarding surgical procedures and other medical conditions.
- Answers phone calls and returns messages regarding scheduling and services.
- Handles reminder calls and follow-up calls for clients regarding surgery appointments.
- Explains post-operative care instructions, nature of the procedure done and answers questions, as needed.
- Helps in the Surgery Center where needed to promote efficiency and excellent patient care.
- Handles all public vaccination appointments including paperwork, payment, and administering vaccinations.
- Trains and works with volunteers to support the vaccination program and other administrative duties.
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
