Veterinary Customer Service Representative

Ethos Veterinary Health • Cockeysville, MD

3d • Onsite

About The Position

Atlantic Veterinary Internal Medicine & Oncology in Hunt Valley, MD is hiring a full- time Customer Service Representative to join our outstanding team! This role involves providing excellent customer service in a fast-paced, high-intensity environment, supporting specialists in internal medicine and medical oncology. The team embodies core principles of commitment, compassion, and competence, aiming to provide the very best care for each patient while balancing client needs.

Requirements

• Minimum of 1 year of experience in a receptionist setting
• Demonstrated excellence communication skills
• Strong desire to learn and grow in the role.
• Ability to work efficiently and independently in a fast-paced, high-intensity environment.
• Basic computer skills with proficiency in Microsoft Word and Outlook email.
• Proficient in managing multi-line phone systems for efficient communication.

Nice To Haves

• Knowledge of EzyVet and Smartflow software platforms is a plus.
• Prior experience in the veterinary industry is preferred.
• Enthusiastic and compassionate nature, providing an excellent experience for clients.
• Shares our commitment to our mission, vision, and values.

Responsibilities

• Provide excellent customer service to clients.
• Manage multi-line phone systems for efficient communication.
• Handle administrative tasks in a fast-paced environment.
• Support the team in providing care for patients and support for clients.

Benefits

• Full health care packages (after the initial 60 days)
• CE compensation
• 401(k) retirement options
• Personal pet discounts
• Uniform allowance
• Exciting career path / developmental training
• Medical
• Dental
• Vision
• 401k with employer match
• Paid time off (including sick time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed