Veterinary Customer Service Representative

Ethos Veterinary Health • West Springfield, MA

1d • Onsite

About The Position

Join Our Team at VESH as a Customer Service Representative (Client Liaison)! Are you passionate about animals and have a knack for excellent customer service? We are seeking a Client Liaison to join our dedicated team at VESH – South Deerfield! VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training along with providing critical & emergency pet care. We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, and of course Emergency and Critical Care. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

Requirements

• Demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences.
• Commitment to going above and beyond sets the stage for a truly rewarding experience for our clients!
• Extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly.
• Innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature.
• Ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets.
• Unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections.
• Fluent English skills (speaking & reading) are required for the role.

Responsibilities

• Act as the first point of contact with clients, responding to inquiries in a warm, friendly, and confident manner.
• Promote our culture of excellence and commitment to high-quality customer service and patient care.
• Manage the client's journey, from gathering accurate client/patient information to invoicing.
• Ensure clients fully understand their pet's situation and associated charges.
• Escalate calls to medical staff to help determine the appropriate course of action.
• Coordinate triage for walk-in patients by calling nursing staff for evaluations.
• Hand off patients to nursing staff calmly and confidently.
• Serve as the central contact between clients, medical, and management teams.
• Direct information and inquiries to appropriate personnel.
• Handle RDVM callbacks, faxes, and inquiries.
• Oversee reception area operations, including financial transactions and medical recordkeeping.

Benefits

• CE Allowance + Paid Shoe Stipend
• Scrubs provided by VESH at no cost to the employee!
• Paid Time + Sick Time Off
• Employee Pet Discount/Immediate Family Member Discount
• 401k with employer match
• Medical/Dental/Vision + HSA/FSA Options
• Short/Long Term Disability & Life Insurance Options
• Comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
• Paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed