Veterinary Customer Service Representative
About The Position
Veterinary Medical Center of St. Lucie County is a beautiful 10,000 sq foot 24-hour emergency veterinary hospital in St. Lucie, FL. We offer specialized ER care 24/7 and during the day we function as a comprehensive full-service animal hospital! We provide top-notch service, cutting-edge technology, and a dedicated team of experienced medical professionals and support staff eager to be involved in your pet’s care. Whether your pet needs routine check-ups, preventive care, or urgent medical attention, we’re here to provide expert care whenever it’s needed. We also offer boarding, grooming, and an incredible dog daycare! With a shared passion for animal care and a commitment to excellence, we ensure that every pet receives the best possible treatment in a warm and welcoming environment.
Requirements
- Minimum of 1-year veterinary experience preferred
- Weekend availability
- Rotating Holidays required
- Compassionate and calm team player
- Ability to multi-task
- Strong communication skills
- Highly organized
- Possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset
Nice To Haves
- Experienced Receptionist
Responsibilities
- Maintain the visual appeal of the hospital reception area
- Greet and welcome clients and patients
- Answer questions and triage client concerns
- Answer calls or emails and direct to the appropriate party for resolution
- Schedule appointments to maximize efficiency and daily flow
- Check in and check out clients and process payments
- Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
- Must be comfortable with various medical outcomes
- Must be able to withstand unpleasant odors and noises
- May be exposed to bites, scratches, animal waste and potentially contagious diseases
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
