Veterinary Customer Service Representative - OVERNIGHT

Veterinary Emergency Hospital Midlothian • Midlothian, TX

6d • Onsite

About The Position

The Veterinary Emergency Hospital Midlothian (VEHM) is a small, busy, privately-owned, animal emergency hospital serving the greater Midlothian community with empathetic, progressive care. VEHM is open 24/7, including weekends and holidays, to provide continuous, top-of-the-line veterinary care when it’s needed most. As an emergency and urgent care network, VEHM does not provide routine or wellness services, such as vaccines, dentals, or preventatives, to the public. These services are reserved exclusively for employee-owned pets. VEHM is looking for passionate individuals ready to make a meaningful difference in a fast-paced veterinary environment. The duties of this role are expected to be performed in alignment with all current hospital Standard Operating Procedures (SOPs), Standards of Care (SOCs), and internal protocols. The employee must uphold and reflect the organization’s 4 Pillars in all actions, communications, and decisions while fulfilling these responsibilities.

Requirements

• High School Diploma or GED required
• Minimum 1 year of veterinary industry or clinical customer service experience required
• Strong multitasking and communication skills
• Ability to remain calm and compassionate in emergency situations

Nice To Haves

• Prior experience with EzyVet and/or Vet Radar preferred, but not required

Responsibilities

• Greet clients and their pets warmly upon arrival
• Assist clients with check-in (online, paper, or kiosk)
• Answer phones, provide updates, transfer calls, take messages, and guide clients to online check-in tools
• Provide clear education around payment options and process transactions (cash, credit, CareCredit, ScratchPay, payment links)
• Keep intake boards updated and communicate clearly with medical teams
• Maintain a clean, organized, and welcoming lobby and front desk area
• Stock refreshments, promotional materials, and marketing displays
• Assist in triage by communicating urgent client or pet concerns to the team
• Process pet remains with empathy and attention to detail
• Assist with patient discharges as needed
• Assist with printing, sending, or coordinating medical records, referrals, medication refills, or documents as requested

Benefits

• Flexible shifts: Full-time, part-time, or optional split-location roles between VEHA and VEHM Midlothian
• Competitive wages (based on experience), shift differential, and overtime pay
• Comprehensive medical, dental, and vision insurance for full-time employees
• Wellhub wellness app program
• Short-term, long-term disability, and life insurance
• 401(k) with employer match
• Generous PTO and pet care discount
• A non-corporate, supportive team culture focused on learning, growth, and compassionate care
• Overtime opportunities are available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED