Veterinary Customer Service Representative

Alliance Animal Health•San Marcos, CA

1d•$20 - $24•Onsite

About The Position

At East & West Animal Hospital, we combine the best of Eastern and Western veterinary medicine to provide compassionate, whole-pet care in a collaborative and supportive environment. From urgent care to holistic therapies, our team focuses on treating the root cause of illness while also supporting each patient’s physical, mental, and emotional wellbeing. Our team is passionate about building meaningful relationships with clients and empowering pet owners through education and collaboration. We’re looking for a Veterinary Customer Service Representative who is eager to grow, loves client education, and is passionate about delivering high-quality, personalized client care. If you thrive in a fast-paced environment and want to be part of a team that values empathy, teamwork, and innovative medicine, we’d love to meet you!

Requirements

Minimum 2+ years of veterinary receptionist experience preferred
Coverage of some Saturday shifts are required for this position
Compassionate, calm team player with a positive attitude
Exceptional multitasking abilities and strong communication skills
Highly organized with excellent computer proficiency
Self-motivated, with a desire to continuously learn and grow in your role
Ability to handle emotionally charged situations with professionalism and resilience
Excellent written and verbal communication skills, especially in difficult or emotional circumstances
Comfortable working in a veterinary environment—must not be squeamish
Ability to adapt quickly to changing situations and manage multiple priorities effectively

Nice To Haves

Some previous veterinary assistant experience is preferred, but not required
Previous experience utilizing Avimark is a plus, but not required

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Must be comfortable with various medical outcomes
Must be able to withstand unpleasant odors and noises
May be exposed to bites, scratches, animal waste and potentially contagious diseases

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applicable to licensed employees)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses