Veterinary Customer Service Representative

AmeriVet•Torrington, CT

1d•$18 - $20•Onsite

About The Position

North Torrington Veterinary Hospital is a long-standing general practice hospital with deep ties to the community, nestled in the foothills of Litchfield Hills, a charming New England town. Our goal is to provide compassionate and quality medicine while striving to make an impact in our community and treat our patients/clients like family. We aim to provide our clients with sound, honest choices for their pets and to provide our patients with excellent and compassionate medical care. We strive to give our customers the best personalized service possible and to create a friendly, professional work environment for our awesome staff! We are part of the AmeriVet family and we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional with our team, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help. Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. As our clients' first and last point of contact, the Veterinary Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Requirements

Experience as Veterinary Customer Service Representative
Excellent communication skills and a strong desire to provide compassionate, client-focused service
Basic proficiency with technology, including scheduling software and online communication platforms
Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
The ideal candidate will be a dependable, detail-oriented team player who loves pets and being part of a fun, supportive team.

Responsibilities

Answer calls and emails promptly with professional, friendly service
Schedule appointments based on client needs and veterinarian availability, including forward booking
Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
Greet clients warmly and ensure a positive experience throughout their visit
Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Update client and patient records in our practice management system with accuracy and efficiency
Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
Maintain organized records of client communications and appointments to streamline operations
Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
Help maintain a clean, organized reception area and assist with daily practice operations as needed
Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store