Veterinary Customer Service Representative

Lake Olympia Animal Hospital • Missouri City, TX

5d • Onsite

About The Position

We are seeking an experienced Veterinary Customer Service Representative to join our team. The ideal candidate is compassionate, friendly, and dedicated to providing exceptional customer service to our clients and their pets. The successful candidate will be outgoing, professional, highly organized, and possess excellent attention to detail. They will thrive in a fast-paced environment, communicate effectively with pet owners and veterinary staff, and help ensure a positive experience for every client who walks through our doors.

POSITION SUMMARY:
The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.

Requirements

• High School Diploma or GED required
• 1+ years experience in retail sales or customer service preferred
• 2+ years Experience in a veterinary facility desired
• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

Nice To Haves

• Previous veterinary customer service or veterinary office experience preferred
• Compassionate and empathetic attitude toward pets and their owners
• Friendly, outgoing, and professional demeanor
• Ability to multitask and work efficiently in a busy environment

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
• Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
• Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the Veterinarian's instructions and sells retail products
• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
• Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

Benefits

• Operational support and resources that allow teams to thrive
• An environment where team members feel respected, supported, and empowered to deliver outstanding care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED