Customer Service Representative - Veterinary
About The Position
Veterinary Client Service Representative, Full Time. Veterinary Surgical Centers (VSC) is looking for a warm, organized Client Service Representative to be the first friendly face our clients and patients see. Our front desk is where our reputation for world-class specialty medicine starts, and you'll guide pet parents through some of the biggest moments in their pet's care. At our Vienna hospital, you'll have real exposure to advanced veterinary medicine across multiple disciplines, working alongside specialists every single day. That means more learning, more mentorship, and more room to grow into a lasting career in veterinary medicine. If you're the kind of person who brings a steady, reassuring presence to a busy front desk and treats every pet like it's your own, we'd love to meet you.
Requirements
- High school diploma or equivalent
- Comfortable with the pace of a busy office
- A team player with genuine compassion for pets and their people
Nice To Haves
- Previous experience as a Veterinary Receptionist/CSR preferred
Responsibilities
- Answer a multi-line phone system quickly, professionally, and with a smile in your voice
- Warmly greet clients and prepare patient files
- Manage client correspondence and keep financial records up to date
- Answer basic animal care questions and explain routine procedures
- Educate clients on over-the-counter products like flea and tick prevention
- Admit patients and handle medical records accurately
- Prepare invoices and handle payment transactions
- Relay phone, fax, and email messages promptly and accurately
Benefits
- Medical, dental, and vision insurance
- 401(k) with a total company match up to 4%, after 6 months of employment
- Generous paid time off
- Continuing education yearly allowance for skills development
- Uniform allowance
- Mental Health Resources
- Company paid bonding leave or applicable state provided bonding leave
- Discounts on veterinary services and products
- Discounts on reference lab testing
- Discounts on Purina pet foods
- Discounts available with our preferred vendor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
