Veterinary Receptionist / Customer Service Representative

Deer-Grove Veterinary Clinic • Cottage Grove, WI

7d • Onsite

About The Position

Join Our Team!
Are you passionate about helping people and their pets? We're looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to be the welcoming face of our veterinary hospital. In this role, you'll create exceptional client experiences, coordinate appointments, and help ensure our patients receive compassionate, efficient care.
If you enjoy working in a fast-paced environment, love building relationships, and thrive on providing outstanding service, we'd love to meet you.

Requirements

• High school diploma or GED.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable using computers and Microsoft Office applications.
• Strong attention to detail and accuracy.
• Ability to remain professional, compassionate, and calm during busy or emotionally sensitive situations.

Nice To Haves

• One or more years of customer service or retail experience.
• Previous experience working in a medical or veterinary setting.
• Familiarity with basic medical terminology.

Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Schedule appointments and follow-up visits while helping maintain an efficient hospital schedule.
• Answer phones, respond to client inquiries, and direct medical questions to the appropriate veterinary team members.
• Gather patient history, requested services, and other important information using our practice management software.
• Guide clients through the check-in and check-out process, providing invoices, discharge instructions, and educational resources.
• Educate pet owners about preventive care, hospital services, products, and wellness recommendations.
• Dispense prescription items as directed by veterinarians and assist with retail product sales.
• Process client payments and maintain accurate daily cash drawer reconciliation.
• Address client concerns with professionalism and empathy, working to resolve issues promptly.
• Support a collaborative team environment focused on providing compassionate, high-quality veterinary care.
• Follow hospital policies, quality standards, and safety procedures.
• Assist with additional projects and responsibilities as needed.

Benefits

• Our team is committed to creating a positive experience for every client, every pet, and every team member. We value collaboration, compassion, continuous learning, and outstanding service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED