Receptionist / Customer Service Representative
About The Position
At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts. We are looking for a receptionist who has: 1+years in a fast-paced, customer service environment. Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party! Organize and execute shop flow between clients and team members in a positive manner. Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness. Optimize and maximize appointments with reservation system and ensure timely communication to team. Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes. Maintain clear communication with shop management about overall shop operations. Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease. Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
Requirements
- 1+years in a fast-paced, customer service environment
- Previous experience with point-of-sale systems strongly preferred.
- Highschool Diploma required.
Nice To Haves
- Previous salon/spa experience preferred; not required.
Responsibilities
- Promote a professional and brand-appropriate image.
- Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
- Organize and execute shop flow between clients and team members in a positive manner.
- Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
- Optimize and maximize appointments with reservation system and ensure timely communication to team.
- Maintain highest degree of ethics when handling client payments and Stylists tips/commissions.
- Balance cash drawer at opening, close and shift changes.
- Maintain clear communication with shop management about overall shop operations.
- Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills.
- Ability to multi-task with ease.
- Assist with the cleanliness of the shop; be proactive in ensuring the utmost care.
- Assist stylists with their needs to improve efficiency.
Benefits
- Competitive hourly wages beginning at $17.00 per hour plus retail bonuses
- $100 anniversary gift and referral bonuses
- Up to $10 for every membership you sell
- Medical, Dental & Vision Benefits for ALL employees
- Access to Wellable and EAP access!
- Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
- FREE BLOWOUTS for all employees!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
