Receptionist / Customer Service Representative

Drybar Shops • Westlake Village, CA

2d • Onsite

About The Position

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Requirements

• 1+ years in a fast-paced, customer service environment
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Highschool Diploma required.

Nice To Haves

• Previous experience with point-of-sale systems strongly preferred.
• Previous salon/spa experience preferred; not required.

Responsibilities

• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.

Benefits

• Competitive hourly wages beginning at $17.50 per hour plus retail bonuses
• $100 anniversary gift and referral bonuses
• Up to $10 for every membership sold
• Medical, Dental & Vision Benefits for ALL employees
• Access to Wellable and EAP access
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education
• FREE BLOWOUTS for all employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED