Veterinary Receptionist / Client Service Representative

Crescent Hill Animal Hospital•Louisville, KY

6d•$15 - $17•Onsite

About The Position

Crescent Hill Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. The front desk team is the heartbeat of the practice — the first voice clients hear and the last face they see. Ideal candidates are friendly, mature, detail-oriented, highly organized, and thrive in a team-focused environment. Prior veterinary experience is not required — people skills, emotional intelligence, and a genuine love for animals are valued above all else. A background in high-volume customer service is preferred for this role.

Requirements

1+ years of experience in a customer service, reception, or client-facing role required
Ability to manage a multi-line phone system while assisting in-person clients
Exceptional verbal and written communication skills
Ability to provide compassionate, professional service during both routine interactions and emotionally sensitive situations
Strong organizational and time management skills
Ability to accurately process payments and maintain financial records
Positive attitude and genuine willingness to collaborate with a close-knit team
Ability to remain calm, professional, and solution-oriented during busy periods
Maturity, emotional intelligence, and a kind, drama-free approach to teamwork

Nice To Haves

Previous veterinary or healthcare-related front desk experience
Strong customer service backgrounds from high-volume retail, hospitality, or boarding environments
Experience with scheduling and coordinating appointments
Cornerstone PMS experience