Client Service Representative - Veterinary

Burlington Emergency & Veterinary Specialists • Williston, VT

1d • Onsite

About The Position

Burlington Emergency & Veterinary Specialists (BEVS) is seeking a friendly and compassionate Client Care Representative to join their overnight team. BEVS is Vermont’s only specialty and 24/7 emergency animal hospital, offering advanced veterinary specialty and referral services. The role involves providing a high level of care to pets and their owners, acting as a trusted partner to clients and referring veterinarians.

Requirements

• High school diploma or equivalent
• Significant experience with basic office functions in a busy office environment
• Successful completion of references and background check

Nice To Haves

• Previous experience working as a Veterinary Receptionist/CSR

Responsibilities

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Benefits

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off
• Flexible scheduling
• Continuing education allowance
• Professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave
• Discounts on veterinary services and products
• Savings on reference lab testing
• Discounts on Purina pet foods
• Preferred rates with our pet insurance partner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED