Veterinary Client Service Representative

Scout Veterinary Urgent Care • IL, IL

12h • $23 - $26 • Onsite

About The Position

Scout Veterinary Urgent Care is looking for an experienced, compassionate Client Service Representative to join their team. As a Veterinary Client Service Representative (CSR) at Scout, you’ll be the first point of contact for pet families seeking urgent care. You’ll play a critical role in creating a welcoming, efficient, and empathetic experience—whether in person, over the phone, or online. Your work helps set the tone for the entire visit and ensures smooth coordination between clients and the clinical team.

Requirements

• High school diploma or equivalent
• 2+ years experience in customer service, preferably in a veterinary or healthcare setting
• Strong communication and multitasking skills
• Comfort with fast-paced, emotionally sensitive environments
• Basic computer proficiency and familiarity with scheduling systems

Nice To Haves

• Experience in veterinary urgent care or emergency settings
• Familiarity with veterinary software and digital platforms
• Bilingual (Spanish/English) is a plus

Responsibilities

• Greet clients and pets with warmth and professionalism
• Manage check-in and check-out processes efficiently
• Answer phones, schedule appointments, and respond to inquiries
• Communicate clearly about wait times, services, and costs
• Handle payments and maintain accurate financial records
• Support digital record keeping and client communications
• Collaborate with clinical staff to ensure seamless patient flow
• Maintain a clean and organized front desk, lobby area, and exam rooms.

Benefits

• Professional growth opportunities
• CE: If it moves your medicine forward, we’re in!
• Uniform support
• 401(k) with match after 90 days
• Paid parental leave
• Professional development support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED