Veterinary Client Service Representative

Chessie Lane Animal Hospital • Ottawa, IL

7h • Onsite

About The Position

Chessie Lane Animal Hospital is seeking a full-time Client Service Representative (CSR) to manage the front desk operations and ensure a welcoming experience for pet parents. The ideal candidate will love animals, thrive in a fast-paced environment, and be able to multitask effectively while maintaining composure. This role is crucial for keeping the clinic running smoothly and supporting the medical team.

Requirements

• Love for animals and people
• Strong customer service skills
• Positive attitude
• Ability to multitask without becoming overwhelmed
• Clear and professional communication skills
• Dependability, organization, and a team-oriented mindset
• Ability to learn new technology quickly
• Good energy, kindness, and common sense

Nice To Haves

• Veterinary, medical office, or reception experience
• Familiarity with scheduling software and phone systems
• Experience with social media/content creation

Responsibilities

• Greeting pets and their humans warmly
• Answering phones and scheduling appointments
• Assisting pet parents with inquiries, check-ins, payments, and updates
• Managing records and messages
• Ensuring efficient appointment flow by supporting the medical team
• Maintaining a calm demeanor during busy periods
• Making clients feel comfortable and creating a memorable positive experience

Benefits

• Benefits start DAY ONE of employment
• Supportive team environment
• Fast-paced workdays
• Opportunities for learning and growth in veterinary medicine
• Flexible scheduling
• Generous pet discounts
• Competitive pay
• Employee perks
• A workplace that values kindness, teamwork, and good vibes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed