Veterinary Client Service Representative

Innovetive Petcare•Philadelphia, PA

2d•Onsite

About The Position

2nd Street Animal Hospital is seeking a compassionate, organized, and customer-focused Customer Service Representative (CSR)/Veterinary Receptionist to join their growing team in Philadelphia's Northern Liberties neighborhood. As the first and last person clients interact with, the CSR plays a key role in creating an exceptional client experience while supporting veterinarians and technicians in a collaborative, fast-paced veterinary hospital. The ideal candidate enjoys building relationships, thrives in a team environment, and loves helping pets and their owners. 2nd Street Animal Hospital is an AAHA-accredited, Fear Free Certified®, eco-friendly veterinary hospital providing exceptional care for a wide range of pets. They offer advanced surgery, comprehensive diagnostics, preventive care, dentistry, and specialized medicine. As part of Innovetive Petcare, the hospital offers the close-knit culture of a local practice backed by national resources, professional development, and career opportunities.

Requirements

Previous customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry.
Ability to communicate with professionalism, empathy, and confidence.
Ability to accurately review patient records and communicate veterinarian-approved recommendations while understanding appropriate medical boundaries.
Highly organized, dependable, and detail-oriented.
Ability to thrive in a fast-paced environment while successfully multitasking.
Enjoys working both independently and collaboratively.
Genuine passion for animals and delivering exceptional client experiences.

Nice To Haves

Veterinary receptionist or veterinary client service experience.
Experience working in an animal hospital, veterinary clinic, or healthcare setting.
Familiarity with veterinary practice management software such as ezyVet or similar systems.
Experience scheduling appointments and managing multi-line phone systems.
Basic knowledge of veterinary terminology.

Responsibilities

Create a welcoming, compassionate experience for every client and patient.
Answer multi-line phones, emails, and client inquiries professionally and efficiently.
Schedule wellness, sick, surgical, specialty, and referral appointments.
Check patients in and out while maintaining accurate electronic medical records.
Review medical records to communicate doctor-approved treatment plans, estimates, discharge instructions, and follow-up recommendations.
Process payments and maintain accurate financial documentation.
Coordinate communication between clients, veterinarians, specialists, and referring hospitals.
Recognize when medical questions require assistance from the veterinary team.
Maintain organized medical records and document all client interactions accurately.
Support daily hospital operations through administrative and front desk responsibilities.
Help create a positive, collaborative workplace culture centered on outstanding patient care and client service.