Veterinary Client Service Representative

Innovetive Petcare • Huntington, NY

2d • Onsite

About The Position

At Gold Coast Center for Veterinary Care, we're committed to providing exceptional veterinary medicine alongside compassionate, personalized client care. Our team works collaboratively to create a welcoming environment where pets receive outstanding medical attention and clients feel supported every step of the way. We're looking for a friendly, proficient, detail-oriented Veterinary Client Service Representative to join our Client Service team. Whether you're an experienced veterinary receptionist or someone with a passion for customer service and a willingness to learn, we'd love to meet you. Veterinary experience is preferred but not required. If you're someone who enjoys staying organized, thrives in a fast-paced environment, can multitask with ease, and always brings a positive attitude to work, this may be the perfect opportunity for you.

Requirements

• Excellent customer service and communication skills
• Friendly, professional, and compassionate demeanor
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a busy hospital environment
• Positive attitude and willingness to work as part of a team
• Comfortable learning new technology and hospital software
• High school diploma or equivalent
• Saturday availability required as part of a rotating schedule
• Ability to lift up to 30–50 pounds

Nice To Haves

• Veterinary reception experience preferred, but not required

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and schedule appointments efficiently
• Obtain and accurately document patient histories
• Process invoices and payments
• Verify vaccination status and required testing
• Communicate patient arrivals and treatment needs with doctors and technical staff
• Prepare prescriptions, diets, and over-the-counter products as directed by a veterinarian
• Maintain accurate medical records and client information
• Support the daily flow of the hospital to ensure an outstanding client experience
• Collaborate with teammates to provide exceptional customer service

Benefits

• Comprehensive Training & Career Development
• Competitive Compensation – Earn $18–22/hour , based on experience.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED