Veterinary Client Service Representative

Veritas Veterinary Partners • New York, NY

2d • $20 - $22 • Onsite

About The Position

Greater Staten Island Veterinary Services is hiring Client Service Representatives to support our busy ER and Specialty Practice. The Client Service Representative is one of the most important positions in our emergency/specialty practice as you are on the front lines, there to greet each client who walks in the door, setting the stage for a positive client experience. Our CSRs are ambassadors of GSiVS and will be responsible for checking clients in and out of the hospital, booking appointments, taking payments, and fielding busy phone lines. This position requires experience in a fast-paced customer facing role, and while veterinary experience is preferred, we would happily train and invest in the right candidate. We are a multispecialty practice with boarded specialists in cardiology and surgery. We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend upon us to create a safe and supportive space for you to put your skills to use, develop new skills, and be a part of our highly collaborative, fun and friendly team! We are proud to provide the highest standard of care to the patients we serve.

Requirements

• Experience in a fast-paced customer facing role
• Excellent communication skills
• Ability to answer multiple phone lines
• Data entry and attention to detail
• Comfort with taking deposits and discussing financial questions with clients
• Empathy and compassion for our clients
• Ability to be discreet and professional when appropriate
• Ability to speak, read, and write English proficiently

Nice To Haves

• Veterinary experience is preferred
• Additional fluency in other languages is preferred

Responsibilities

• Checking clients in and out of the hospital
• Booking appointments
• Taking payments
• Fielding busy phone lines
• Acting as a liaison between the clients and the clinical staff
• Data entry
• Taking deposits
• Discussing financial questions with clients

Benefits

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Parental leave
• Retirement Plan – 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed