Veterinary Client Service Representative

Ethos Veterinary Health • Midlothian, VA

22h • $16 - $20 • Onsite

About The Position

The Virginia Veterinary Centers in Midlothian, VA is hiring a Client Service Representative to join our team! We're seeking a positive, organized, and compassionate team member who can work in a high-volume hospital. Candidates will have experience in customer service with proficiency in multi- line phone and computer systems.

Requirements

• Experience in customer service
• Proficiency in multi- line phone and computer systems

Nice To Haves

• Compassionate team member
• Ability to work in a high-volume hospital

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling recheck, and signing visitors and vendors in.
• Answer multiple phone lines.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork process.
• Discuss payment choices with clients. Review and present all treatment plans, collect on accounts, and make accounting notes daily.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail, and purging charts in system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergencies by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.

Benefits

• Scrub allowance (voucher provided at 90-days and then annually on anniversaries)
• PTO
• Employee Pet Discount
• Medical Coverage
• Dental Coverage
• Life Insurance
• Short and Long Term Disability
• Pet Insurance and Legal Aid
• Free Mental Health Consultations and Employee Assistance Programs
• 401k with employer match
• Paid time off (including sick time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed