Veterinary Client Service Representative

Innovetive Petcare•Dallas, TX

3d•Onsite

About The Position

Join Our Compassionate Veterinary Team! Are you passionate about helping pets and the people who love them? We’re seeking a friendly, dependable, and customer-focused Veterinary Client Service Representative (CSR) to join our growing team. As the first point of contact for our clients, you’ll play an essential role in creating a welcoming, organized, and positive experience for every pet and family that walks through our doors. If you thrive in a fast-paced environment, enjoy building relationships, and have excellent communication skills, we’d love to hear from you!

Requirements

Exceptional customer service and interpersonal skills
Strong verbal and written communication abilities
Excellent organizational skills and attention to detail
The ability to multitask and remain calm in a fast-paced veterinary environment
A compassionate, empathetic, and professional attitude
Basic computer proficiency and the ability to learn veterinary practice management software

Nice To Haves

Previous veterinary reception, veterinary customer service, medical reception, or customer service experience is preferred but not required

Responsibilities

Provide friendly, quality customer care to patients and clients
Process invoices payments
Answer phones, schedule appointments, and obtain all necessary medical history
Determine the status of the patient’s immunizations and tests
Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
Accurately input data into computer software