Veterinary Client Service Representative

Boughton Square Animal Clinic•Bolingbrook, IL

2d•Onsite

About The Position

Boughton Animal Clinic is looking for a friendly, outgoing, and compassionate Veterinary Client Service Representative (CSR) to join their team. The CSR will be the first point of contact for clients, guiding them through their visit. This role is ideal for someone who loves helping people, animals, and being part of a team in a fast-paced environment where no two days are the same.

Requirements

At least 1 year of veterinary experience.
Exceptional customer service and communication skills, both in person and over the phone.
Comfortable handling a high volume of calls while providing a positive client experience.
Strong computer skills and the ability to learn veterinary practice management software.
Ability to multitask, prioritize, and stay organized in a fast-paced environment.
Strong attention to detail when scheduling appointments, processing payments, and maintaining accurate client and patient records.
Comfortable discussing estimates, invoices, wellness plans, and preventive care with clients.
Ability to remain calm, compassionate, and professional during emotional or emergency situations.
Reliable, punctual, and dependable with a strong work ethic.
Positive attitude and willingness to work collaboratively with veterinarians, technicians, assistants, and fellow CSRs.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to stand, walk, and move throughout the clinic for extended periods and occasionally lift up to 30 pounds.
Passion for providing exceptional care and creating a welcoming experience for every client and their pet.

Nice To Haves

Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is preferred.

Responsibilities

Greeting clients and their pets with a warm, welcoming attitude.
Answering incoming phone calls and assisting clients with scheduling appointments, prescription refill requests, and general questions.
Scheduling appointments efficiently while helping maximize the doctors' daily schedules.
Checking clients in and out, processing payments, and explaining invoices with confidence and professionalism.
Educating pet parents about wellness care, preventive medicine, vaccines, diagnostics, and available services.
Communicating with veterinarians and technicians to ensure seamless patient care and exceptional client service.
Managing medical records and accurately entering client and patient information into practice management software.
Responding to emails, text messages, and online appointment requests in a timely manner.
Helping coordinate prescription requests and communicating with clients when medications are ready for pickup.
Assisting with appointment confirmations, follow-up calls, and client reminders.
Maintaining a clean, organized, and welcoming reception area and lobby.
Helping keep the hospital running smoothly by staying organized and anticipating the needs of the team.
Supporting clients with empathy and compassion during difficult conversations, emergencies, and end-of-life visits.
Working closely with the entire hospital team to create a positive, efficient, and stress-free experience for pets and their families.
Finding solutions, staying flexible, and jumping in wherever needed to help the team succeed.
Bringing positive energy to work every day and helping make Boughton Animal Clinic a place where both clients and teammates love to be.