Veterinary Client Service Representative

VCA Animal Hospitals•Lakeway, TX

5d•$15 - $19•Onsite

About The Position

Do you enjoy working with pets and the people who love them? Join the team at VCA Terrell Animal Hospital! We are seeking a friendly, customer service–focused Client Service Representative to join our growing practice. This position is available full-time or part-time, with compensation ranging from $15–$19 per hour depending on experience. At VCA Terrell, we are a supportive team that genuinely cares about your growth, development, and future. You’ll play an important role in helping pets and their families live healthier lives—while also building your own personal and professional skills. Our hospital is currently a five-doctor practice and is located in the Lakeway community in the greater Austin area.

Requirements

2–3 years of experience as a Veterinary Client Service Representative (willing to train the right individual)
Motivated team player
Effective multitasker
Strong communicator with excellent interpersonal skills
Passionate about providing outstanding client and patient care

Responsibilities

Delivering exceptional customer service, including greeting clients, answering phones, and escorting clients and pets to exam rooms
Scheduling and confirming appointments
Making outbound calls for follow-ups and engaging prospective clients
Explaining services and fees, and processing payments
Recommending and coordinating products and services, including prescriptions
Answering client questions and providing general pet care education (e.g., heartworm prevention, flea and tick control, basic husbandry)
Managing medical records, charts, reports, and correspondence
Assisting with general hospital cleanliness and maintenance, including keeping all areas clean and presentable