Veterinary Client Service Representative

SPCA Florida • Lakeland, FL

1d • Onsite

About The Position

We are in search of a Veterinary Client Service Representative who is dedicated to customer service, patient care, and thrives in a collaborative environment. We are looking for an individual who not only loves dogs and cats but also excels in client communication and is committed to delivering the best possible care to our clients and their animals in our community. SPCA Florida Veterinary Clinic offers an amazing work environment where you'll feel valued as part of a family. Our clinic is known for its positive, supportive, and fun atmosphere. We provide a supportive environment where your voice matters, and a gossip-free culture is actively practiced. You will work in a state-of-the-art facility that supports high-quality care and offers the tools you need to thrive. We are committed to your success and development, offering opportunities for learning new skills and advancing in your career. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. We support and encourage each other and love to celebrate wins, big or small. You will experience diverse caseloads, keeping every day exciting. We are committed to offering a benefits package that supports your life and well-being, recognizing the demands of veterinary medicine. We offer competitive hourly pay, a 403(b) Retirement Plan, Paid Holidays, Paid Time Off, Health Insurance with employer contribution, Dental and Vision Insurance, employer-paid Life Insurance, opportunities for career growth, eligibility for Public Service Loan Forgiveness (PSLF), an Employee Assistance Program (EAP), Bereavement Leave, paid Jury Duty leave, and Continuing Education opportunities. We emphasize work-life balance with no weekend work and offer generous personal pet care discounts. You will have the opportunity to make a meaningful difference in the lives of pets and their owners, supporting SPCA Florida's mission. We foster a positive, collaborative, supportive, and mission-driven workplace culture with a passionate, family-like team.

Requirements

• High school diploma or equivalent required.
• A minimum of one year of recent experience in a medical environment (preferably a veterinary facility) with increasing responsibilities.
• An equivalent combination of education and experience directly related to the position may be considered.
• Knowledge of general office practices and procedures, including receptionist experience.
• Ability to perform clerical duties with speed and accuracy, operate a multi-line telephone system, handle cash and other forms of payment, and interact closely with clients and patients daily.
• Ability to quickly learn, pronounce, understand, and accurately spell commonly used veterinary terms.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Serve as the primary point of contact for clients, providing exceptional customer service to make our clients feel welcomed and appreciated
• Schedule appointments and maintain the appointment calendar for clients
• Coordinate and communicate with veterinary staff to ensure efficient and timely delivery of services
• Remain calm in stressful and emotional situations while confidently interacting with clients in person and on the phone.
• Maintain accurate client records and update client information as necessary
• Manage the financial needs of the hospital by maintaining accurate balances through the collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, veterinary procedures, medication administration, and all other hospital services/procedures.
• Demonstrate the ability to show empathy toward clients and treat pets with compassion and respect.

Benefits

• Competitive hourly pay based on experience
• 403(b) Retirement Plan
• Paid Holidays
• Ten (10) days (80 hours) of Paid Time Off after 60 days of employment during your first year
• Health Insurance with SPCA Florida contributes approximately 75% of the premium
• Dental and Vision Insurance
• $30,000 of employer-paid Life Insurance at no cost to you
• Opportunities for career growth, advancement, and professional development
• Eligibility for Public Service Loan Forgiveness (PSLF)
• Employee Assistance Program (EAP)
• Bereavement Leave, including up to three (3) paid days to allow time for healing and supporting loved ones
• Up to 40 hours of paid Jury Duty leave
• Continuing Education opportunities
• Generous personal pet care discounts
• No weekend work
• Strong emphasis on work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED