Veterinary Client Service Representative

SPCA Florida•Lakeland, FL

2d•Onsite

About The Position

We are in search of a Veterinary Client Service Representative who is dedicated to customer service, patient care, and thrives in a collaborative environment. We are looking for an individual who not only loves dogs and cats but also excels in client communication and is committed to delivering the best possible care to our clients and their animals in our community. Why You Will Love Working for SPCA Florida Veterinary Clinic: Amazing Work Environment: We're more than just coworkers—we’re a family! Our veterinary clinic is known for its positive, supportive, and fun atmosphere where you’ll truly feel valued. Supportive environment where your voice matters, and a gossip-free culture is actively practiced State-of-the-Art Facility: Work in a well-equipped public clinic that supports high-quality care and offers the tools you need to thrive. Growth Opportunities: Be part of a team that’s committed to your success and development—whether it's learning new skills or advancing in your career! We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. We support and encourage each other and love to celebrate wins, big or small. Diverse Experiences: Work with a variety of caseloads, each with unique medical, behavioral, and environmental needs, keeping every day exciting. Work-life Balance: We are committed to offering a benefits package that supports your life, well-being, and thank you for the care you give our animals every day. Just because veterinary medicine is your calling in life doesn’t mean you shouldn’t have a life outside of your job.

Requirements

Kind-hearted and empathetic individuals who genuinely care about clients and their pets.
A people-oriented professional who remains friendly and courteous, even in high-stress situations.
A smart, resourceful multitasker with the ability to manage multiple responsibilities efficiently.
A collaborative team player who values respect, positivity, and a drama-free work environment.
Flexible in attitude and adaptable in work habits.
High school diploma or equivalent required.
A minimum of one year of recent experience in a medical environment (preferably a veterinary facility) with increasing responsibilities. An equivalent combination of education and experience directly related to the position may be considered.
Knowledge of general office practices and procedures, including receptionist experience.
Ability to perform clerical duties with speed and accuracy, operate a multi-line telephone system, handle cash and other forms of payment, and interact closely with clients and patients daily.
Ability to quickly learn, pronounce, understand, and accurately spell commonly used veterinary terms.

Nice To Haves

Bilingual skills are a plus.

Responsibilities

Serve as the primary point of contact for clients, providing exceptional customer service to make our clients feel welcomed and appreciated
Schedule appointments and maintain the appointment calendar for clients
Coordinate and communicate with veterinary staff to ensure efficient and timely delivery of services
Remain calm in stressful and emotional situations while confidently interacting with clients in person and on the phone.
Maintain accurate client records and update client information as necessary
Manage the financial needs of the hospital by maintaining accurate balances through the collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, veterinary procedures, medication administration, and all other hospital services/procedures.
Demonstrate the ability to show empathy toward clients and treat pets with compassion and respect.

Benefits

Competitive hourly pay based on experience
403(b) Retirement Plan
Paid Holidays
Ten (10) days (80 hours) of Paid Time Off after 60 days of employment during your first year
Health Insurance with SPCA Florida contributes approximately 75% of the premium
Dental and Vision Insurance
$30,000 of employer-paid Life Insurance at no cost to you
Opportunities for career growth, advancement, and professional development
Eligibility for Public Service Loan Forgiveness (PSLF)
Employee Assistance Program (EAP)
Bereavement Leave, including up to three (3) paid days to allow time for healing and supporting loved ones
Up to 40 hours of paid Jury Duty leave
Continuing Education opportunities to help you grow in your career
Generous personal pet care discounts
No weekend work, with a strong emphasis on work-life balance
The opportunity to make a meaningful difference in the lives of pets and the people who love them
The chance to support SPCA Florida's mission of saving as many animal lives as possible
A positive, collaborative, supportive, and mission-driven workplace culture
An amazing family-like team that is passionate about helping animals and serving the community