Veterinary Client Service Representative

Allied Veterinary Specialists•Daytona Beach, FL

3d•Onsite

About The Position

Join a Growing Emergency & Specialty Hospital Dedicated to Excellence, Compassion, and Teamwork. At Allied Veterinary Specialists (AVS), we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Central and Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our team in South Daytona. Our team is built on the values of Compassion, Respect, Education, Advancement, and Service, and we're looking for individuals who share our passion for delivering outstanding client experiences while supporting exceptional veterinary care. The Client Service Representative serves as the first point of contact for our clients and referring veterinarians. This role is essential in creating a welcoming, compassionate, and professional experience while ensuring efficient communication and workflow throughout the hospital. The ideal candidate thrives in a fast-paced emergency and specialty environment, demonstrates excellent communication skills, and remains calm under pressure while providing outstanding customer service.

Requirements

Minimum 3 years of experience as a Veterinary Client Service Representative
Experience working in a veterinary hospital setting
Outstanding customer service and communication skills
Ability to remain calm, organized, and compassionate in emergency situations
Strong multitasking, problem-solving, and organizational skills
Ability to work independently and as part of a collaborative team

Nice To Haves

Previous experience in an Emergency and Specialty Veterinary Hospital
Experience managing high call volumes and busy reception environments
Working knowledge of ezyVet and/or VetRadar
Knowledge of veterinary terminology and specialty services

Responsibilities

Welcome clients and patients with professionalism, empathy, and compassion
Answer and direct incoming phone calls using a multi-line phone system
Schedule appointments, consultations, diagnostics, and procedures accurately
Efficiently check patients in and out
Review treatment estimates, invoices, and payment options with clients
Process payments and maintain financial accuracy
Assist with emergency patient arrivals and urgent client needs
Maintain complete and accurate medical and client records
Communicate effectively with doctors, technicians, and referring veterinary hospitals
Support a positive, collaborative team environment while delivering exceptional client service