Veterinary Client Service Representative
Ethos Veterinary Health•Dartmouth, NS
•$19 - $25•Onsite
About The Position
Maritime Veterinary Emergency + Specialty Centre (MVESC) is seeking a compassionate, organized, and client-focused professional to join our growing Emergency & Specialty hospital in Dartmouth, Nova Scotia. Opened in May 2024, our 24,000-square-foot facility provides advanced emergency and specialty care for pets throughout the Halifax Regional Municipality in a collaborative, fast-paced environment built for exceptional medicine and outstanding client service.
Requirements
- Previous experience in a veterinary hospital strongly preferred
- Passion for delivering exceptional customer service in a client-facing role
- Strong communication, organizational, and multitasking skills
- Calm, compassionate, and professional demeanor during high-pressure situations
- Comfortable working in a fast-paced emergency and specialty environment
- Fluent English speaking and reading skills required
Nice To Haves
- Emergency veterinary experience is an asset
- Experience using electronic medical record systems is preferred
Responsibilities
- Welcome clients and patients with professionalism, empathy, and compassion
- Deliver an exceptional client experience from arrival through discharge
- Answer and manage a multi-line phone system while prioritizing urgent situations
- Provide clients with timely updates regarding patient status and expected wait times
- Prepare treatment estimates and accurately process payments
- Assist with patient admissions, discharges, and medical record documentation
- Maintain accurate client records using the hospital's electronic medical record system
- Support veterinarians and veterinary teams through effective communication and coordination
- Maintain a clean, organized, and welcoming hospital environment
- Perform additional administrative and client service responsibilities as needed
Benefits
- Opportunities for career advancement and continuing education
- Supportive work culture fostering collaboration and growth
- CE Allowance + Uniform Allowance
- Paid Time Off & Sick Time
- Shift & Holiday Premiums
- Medical/Dental/Vision
- RRSP with employer match
- Disability & Life Insurance
- Employee Pet Discount
- CSR Certificate Program
- Access to VetBloom for RACE-approved continuing education and training
- Partnership with Penn Foster Veterinary Technology Program, including scholarship opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
