Veterinary Client Service Representative

Scout Veterinary Urgent Care • Chicago, IL

1d • Onsite

About The Position

Scout Veterinary Urgent Care is looking for an experienced, compassionate Client Service Representative (CSR) to join their team. As a CSR, you will be the first point of contact for pet families seeking urgent care, playing a critical role in creating a welcoming, efficient, and empathetic experience. Your work will set the tone for the entire visit and ensure smooth coordination between clients and the clinical team.

Requirements

• High school diploma or equivalent
• 2+ years experience in customer service, preferably in a veterinary or healthcare setting
• Strong communication and multitasking skills
• Comfort with fast-paced, emotionally sensitive environments
• Basic computer proficiency and familiarity with scheduling systems

Nice To Haves

• Experience in veterinary urgent care or emergency settings
• Familiarity with veterinary software and digital platforms
• Bilingual (Spanish/English) is a plus

Responsibilities

• Greet clients and pets with warmth and professionalism
• Manage check-in and check-out processes efficiently
• Answer phones, schedule appointments, and respond to inquiries
• Communicate clearly about wait times, services, and costs
• Handle payments and maintain accurate financial records
• Support digital record keeping and client communications
• Collaborate with clinical staff to ensure seamless patient flow
• Maintain a clean and organized front desk, lobby area, and exam rooms.

Benefits

• Professional growth opportunities
• Continuing Education (CE) support
• Uniform support
• 401(k) with match after 90 days
• Paid parental leave
• Professional development support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED