Veterinary Client Service Representative
About The Position
Clarksville Veterinary Specialists & Animal Emergency (CVES) is seeking a full-time Client Service Representative to join our growing team. This opportunity is ideal for an animal lover with strong customer service skills who enjoys working in a fast-paced veterinary hospital environment while supporting clients, patients, and medical teams. CVES is a specialty and emergency veterinary hospital located in Clarksville, TN. Our team provides advanced veterinary care in a collaborative environment focused on exceptional patient outcomes and compassionate client service. At CVES, we are committed to creating a supportive workplace where team members are encouraged to learn, grow, and develop their skills. Our hospital environment allows employees to work alongside experienced veterinary professionals while contributing to meaningful patient care every day.
Requirements
- Previous customer service experience required
- Exceptional communication skills with the ability to interact professionally with clients, teammates, and medical staff
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Positive, team-focused attitude with the ability to adapt to changing hospital needs
- Ability to remain calm and professional during challenging client interactions
- Flexibility to work beyond scheduled hours when necessary
- Fluent English speaking and reading skills required
Nice To Haves
- Veterinary or medical reception experience preferred
- Passion for providing excellent service to pets, clients, and veterinary teams
Responsibilities
- Welcome clients, assist with paperwork, and provide guidance throughout their visit.
- Provide exceptional customer service in person, over the phone, and through email communication.
- Manage administrative tasks including data entry, appointment scheduling, and medical record updates.
- Maintain accurate client and patient information.
- Support hospital communication by managing faxes, emails, and incoming requests.
- Maintain a clean, organized, and welcoming lobby environment.
- Manage financial processes including maintaining the cash drawer and assisting with client transactions.
- Address client questions and concerns with professionalism and empathy.
- Collaborate with veterinary team members to support efficient hospital operations.
- Participate in team meetings and contribute ideas to improve client and patient experiences.
- Assist with on-call duties after successful completion of training.
- Participate in weekend anesthesia on-call and specialty weekend scheduling requirements.
Benefits
- Medical, Dental, and Vision insurance plans
- Paid Time Off
- Short-Term and Long-Term Disability and Life Insurance
- 401(k) retirement planning with employer match
- Employee pet product and service discounts
- Continuing Education allowance
- Scholarship and Sponsorship Program through Penn Foster
- Licensure renewal and out-of-state licensure transfer reimbursements
- Uniform allowance
- Cell phone discount
- YMCA corporate memberships
- Team building and volunteer events
- Career development strategies
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
