Veterinary Customer Service Representative (Days)
About The Position
IndyVet Emergency and Specialty Hospital is hiring a Veterinary Customer Service Representative to serve in its emergency and specialty veterinary setting in Indianapolis, Indiana. The role supports hospital staff and pet families while helping uphold a high standard of patient care and foster teamwork. The ideal candidate has customer service experience in a healthcare setting; veterinary medicine experience is highly preferred. The position requires professional, courteous communication, including when handling conflict, and creative problem-solving. This is a full-time position with rotating 10- or 12-hour shifts starting at 5 AM. Some weekends and holidays are required, along with participation in an on-call rotation. Compensation is $17.00–$18.00, depending on experience.
Requirements
- Previous customer service experience in a healthcare setting.
- Professional and courteous communication skills, including the ability to navigate conflict.
- Availability for rotating 10- or 12-hour shifts starting at 5 AM.
- Availability to work some weekends and holidays.
- Availability to participate in an on-call rotation.
Nice To Haves
- Experience in veterinary medicine is highly preferred.
Responsibilities
- Support hospital staff through creative problem-solving.
- Communicate professionally and courteously, including during conflict.
- Help uphold the hospital’s standard of patient care.
- Contribute to a culture of teamwork.
- Participate in an on-call rotation.
Benefits
- Continuing education allowance
- Uniform allowance, including shoes
- Paid time off
- Paid holidays
- Employee pet discount
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
