Specialty Veterinary Clinical Manager

MedVet • Manassas, VA

11d • $93,000 - $98,000

About The Position

MedVet is a fast-growing emergency and specialty veterinary provider with practices nationwide. The Veterinary Clinical Manager leads teams in Client Services, Medical Oncology, and Internal Medicine to provide exceptional service to patients, clients, and referral partners. Reporting directly to the Hospital Director, the manager works with the Hospital Director and Medical Director to promote collaboration, career development, and inclusivity, and to support strong employee and client experiences. The role combines clinical and administrative duties, with at least 50% of time spent on administrative tasks; the proportion may vary based on hospital and department size, direct reports, and staffing needs. The position requires a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director, and flexibility for after-hours and weekend coverage. The initial hiring range is $93,000 to $98,000, depending on skills and experience.

Requirements

• Excellent interpersonal, customer service, and communication skills.
• Excellent organizational skills and ability to multitask.
• Ability to work well in a fast-paced environment.
• Ability to prioritize duties and responsibilities to meet deadlines.
• Highly professional and able to work with people at all levels of the organization.
• Standard knowledge of and ability to use Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
• Must work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director.
• Must be flexible to meet department needs, including a mix of after-hours and weekend coverage.

Nice To Haves

• Associate degree or a combination of equivalent college-level courses and experience preferred.

Responsibilities

• Ensure the department healthcare team has the resources and tools needed to deliver the MedVet Experience.
• Coach team members on process-improvement fundamentals and support efficient, sustainable department operations.
• Collaborate with other departments.
• Develop, monitor, and adjust schedules according to workflow to maximize efficiency.
• Recommend needed supplies and equipment purchases in collaboration with the service or department representative.
• Manage and influence department financial decisions and financial health.
• Influence behavior and lead change while fostering a collaborative, service-oriented culture.
• Provide a comprehensive clinical onboarding training schedule for all team members.
• Provide ongoing performance feedback, instruction, and follow-up to team members.
• Negotiate and mediate conflict in partnership with the HR Partner.
• Initially screen client and referral partner concerns and collaborate with the hospital dyad to resolve them.
• Provide annual written performance feedback and a development plan for each healthcare team member.
• Attract and retain team members by providing meaningful work, career growth, and ongoing professional development.
• Split time between clinical and administrative duties, spending at least 50% of the time on administrative tasks.

Benefits

• Strong career growth and personal development opportunities
• Comprehensive health benefits
• Vision and dental insurance
• HSA, FSA, and independent care spending
• 401(k) with employer match
• Paid time off (PTO)
• Paid parental leave
• Uniform allowance
• Employee pet discounts and pet insurance
• Elective short-term disability, life, and accident insurance
• Company-paid long-term disability
• Continuing education opportunities and assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree