Emergency Veterinary Clinical Manager

MedVet•Mountain View, CA

About The Position

MedVet is seeking a Veterinary Clinical Manager to lead an emergency veterinary clinical team and help deliver high-quality experiences for patients, clients, referral partners, and team members. Reporting directly to the Hospital Director, the manager partners with the Hospital Director and Medical Director to foster collaboration, career development, inclusivity, and healthy growth. The position combines clinical work with administrative responsibilities and requires at least 40 hours in the hospital unless otherwise approved by the Hospital Director. The candidate must be flexible across shifts to support a 24/7 emergency department, including after-hours and weekend coverage. The posting says the manager will work on the floor as a technician 50% of the time and also specifies that at least 50% of time is spent on administrative tasks; the clinical/administrative split varies by hospital and department needs. The salaried compensation range is $86,000–$110,000, based on skillset and experience.

Requirements

Emergency experience is required.
Associate degree or a combination of equivalent college-level courses and experience is preferred.
Excellent interpersonal, customer service, and communication skills.
Strong organizational skills and ability to multitask.
Ability to work effectively in a fast-paced environment.
Ability to prioritize duties and responsibilities to meet deadlines.
Professionalism and ability to work with people at all levels of the organization.
Standard knowledge of and ability to use Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director.
Must be flexible to meet department needs, including a mix of after-hours and weekend coverage.
Must pass a drug screen and background check as a condition of employment.

Nice To Haves

Associate degree or a combination of equivalent college-level courses and experience.

Responsibilities

Ensure the department healthcare team has the resources and tools needed to deliver the MedVet Experience.
Coach team members on process-improvement fundamentals and help ensure the department operates efficiently and sustainably.
Collaborate with other departments.
Develop, monitor, and adjust schedules according to workflow to maximize efficiency.
Recommend needed supplies and equipment purchases in collaboration with the service or department representative.
Manage and influence department financial decisions and financial health.
Influence behavior and lead change in a growing organization while fostering a collaborative, service-oriented culture.
Provide a comprehensive clinical onboarding and training schedule for team members.
Provide ongoing performance feedback, instruction, and follow-up to support a healthy Employee Experience.
Negotiate and mediate conflict in partnership with the HR Partner.
Conduct initial screening of client and referral partner concerns and collaborate with the hospital dyad to resolve them.
Provide annual written performance feedback and a development plan for each healthcare team member.
Attract and retain team members by providing meaningful work, career growth, and ongoing professional development.
Split time between clinical and administrative duties, with a minimum of 50% of time spent on administrative tasks as specified in the posting.
Work as a technician on the floor as specified in the posting.

Benefits

Comprehensive health benefits
Vision and dental benefits
Health Savings Account (HSA), Flexible Spending Account (FSA), and Independent Care Spending
401(k) with employer match
Paid Time Off (PTO)
Paid parental leave
Uniform allowance
Employee pet discounts
Pet insurance
Elective short-term disability, life, and accident insurance
Company-paid long-term disability
Continuing education opportunities and assistance program
Career growth and personal development opportunities