Emergency Veterinary Clinical Manager

MedVet•Mountain View, CA

12d•$86,000 - $110,000

About The Position

MedVet is seeking a Veterinary Clinical Manager for its Emergency, Nursing and ICU teams. Reporting directly to the Hospital Director, the Clinical Manager develops and maintains an engaged, empowered team that delivers exceptional service to patients, clients and referral partners. The role works with the Hospital Director and Medical Director to foster collaboration, career development and inclusivity, and to support strong employee and client experiences. The position combines clinical and administrative work; the schedule description says the manager also works as a technician on the floor 50% of the time, while the responsibilities specify a minimum of 50% administrative time, varying with hospital and department needs. The emergency service is open 24/7, so flexible availability across shifts is required. The role requires at least 40 hours in the hospital unless otherwise approved by the Hospital Director, as well as after-hours and weekend coverage. This is a salaried position with compensation ranging from $86,000 to $110,000 based on skillset and experience.

Requirements

Emergency experience is required.
Associate degree or a combination of equivalent college-level courses and experience preferred.
Excellent interpersonal, customer service and communication skills.
Excellent organizational skills and ability to multitask.
Ability to work well in a fast-paced environment.
Ability to prioritize duties and responsibilities to meet deadlines.
Professionalism and ability to work with people at all levels of the organization.
Standard knowledge of and ability to use Microsoft Word, Excel, PowerPoint and Outlook.
Must work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director.
Must be flexible to meet department needs, including a mix of after-hours and weekend coverage.
Flexible availability across shifts because the ER is open 24/7.

Responsibilities

Ensure the department healthcare team has the resources and tools needed to deliver the MedVet Experience.
Coach team members on process-improvement fundamentals and help ensure the department operates efficiently and sustainably.
Collaborate with other departments.
Develop, monitor and adjust schedules according to workflow to maximize efficiency.
Recommend needed supplies and equipment purchases in collaboration with the service or department representative.
Manage and influence department financial decisions and health.
Influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture.
Provide a comprehensive clinical onboarding training schedule for all team members.
Provide ongoing performance feedback, instruction and follow-up to team members.
Partner with the HR Partner to negotiate and mediate conflict.
Conduct initial screening of client and referral-partner concerns and collaborate with the hospital dyad to resolve them.
Provide annual written performance feedback and a development plan for each healthcare team member.
Attract and retain team members by supporting meaningful work, career growth and ongoing professional development.
Split time between clinical and administrative duties, with a minimum of 50% of time spent on administrative tasks; the balance varies with hospital and department needs.
Work as a technician on the floor 50% of the time, as stated in the schedule description.

Benefits

Strong career growth and personal development opportunities.
Comprehensive health benefits.
Vision and dental benefits.
HSA, FSA and Independent Care Spending.
401(k) with employer match.
Paid time off (PTO).
Paid parental leave.
Uniform allowance.
Employee pet discounts and pet insurance.
Elective short-term disability, life and accident insurance, and company-paid long-term disability.
Continuing education opportunities and assistance program.