Veterinary Client Services Coordinator

Sage Veterinary Imaging•Round Rock, TX

18h

About The Position

Sage Veterinary Imaging is hiring a Veterinary Client Services Coordinator to support patient care, client communication, scheduling, administrative accuracy, and daily hospital operations. This role is broader than a traditional receptionist position and combines front-office service with administrative, inventory, cleaning, and general operational support. Veterinary experience is not required; the hospital is willing to train a candidate who learns quickly, takes initiative, and works accurately. The coordinator welcomes clients and patients, manages check-ins and checkouts, verifies records and paperwork, answers and routes calls, supports scheduling, and processes payments and invoices. The role also includes maintaining patient records and hospital software, organizing paperwork, coordinating daily workflow, monitoring supplies, receiving deliveries, assisting with inventory and ordering, and completing opening, closing, and operational checklists. The coordinator helps keep reception and shared areas clean, organized, and stocked, and supports other departments as needed. Success in the role means providing courteous and efficient service, keeping records and transactions accurate, learning hospital processes quickly, taking initiative, and contributing to a positive experience for clients, patients, and teammates. The position involves working around animals in a veterinary medical environment and performing both administrative and hands-on tasks.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Basic computer proficiency and ability to learn new software quickly.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Professional appearance, positive attitude, and dependable attendance.
Ability to perform basic math and accurately process transactions.
Willingness to perform administrative and hands-on operational tasks, including cleaning and stocking.
Ability to learn medical terminology, hospital systems, and procedures quickly.
Ability to work efficiently without sacrificing quality or accuracy.
Dependable, punctual, and able to follow through on responsibilities.
Good judgment, problem-solving ability, and willingness to ask questions when needed.
Ability to sit, stand, and walk throughout the workday.
Ability to lift and carry supplies weighing up to 25 pounds.
Comfort working around animals in a veterinary medical environment.
Ability to remain professional during busy or stressful situations.

Nice To Haves

Experience in veterinary medicine, human healthcare, or a medical office.
Reception, customer service, scheduling, or administrative experience.
Experience with electronic medical records or practice management software.
Familiarity with medical terminology.

Responsibilities

Greet clients and patients warmly and professionally.
Check patients in and out accurately and efficiently.
Verify client and patient information, appointments, and required paperwork.
Answer incoming calls, transfer calls appropriately, and take accurate messages.
Assist clients with scheduling, general questions, and appointment preparation.
Process payments, invoices, and checkout documentation accurately.
Communicate with veterinary technicians, doctors, and hospital management.
Prepare, process, scan, and organize medical and administrative paperwork.
Maintain accurate patient records and enter information into hospital software.
Assist with appointment coordination and daily workflow.
Monitor and replenish front-office supplies and inventory.
Receive deliveries, stock supplies, and maintain organized storage areas.
Assist with inventory counts, supply tracking, and ordering processes.
Complete assigned daily opening, closing, and operational checklists.
Maintain a clean, organized, and welcoming reception area.
Clean and disinfect counters, workstations, and shared areas.
Restock supplies and maintain client-facing spaces.
Assist with general hospital cleaning and organizational tasks as needed.
Support team members across departments to keep operations running efficiently.
Take initiative to complete work that needs attention.
Complete check-ins, checkouts, calls, and paperwork promptly and accurately while helping create a positive experience for clients, patients, and teammates.