Veterinary Receptionist

Veterinary Practice Partners•Baltimore, MD

10d•$17 - $21•Onsite

About The Position

Stevenson Village Veterinary Hospital is seeking a compassionate, dependable, and team-oriented Veterinary Client Service Representative to help provide a welcoming and supportive experience for clients and patients. The representative serves as a key connection between clients and the medical team, assisting clients in person and by phone while supporting hospital operations and patient flow. The role includes communicating with empathy during sensitive situations, including end-of-life care, and working collaboratively with veterinarians, technicians, assistants, and client service colleagues. The hospital is a full-service small-animal practice serving Baltimore and surrounding communities, with care spanning preventive medicine, diagnostics, surgery, and dentistry.

Requirements

At least one year of veterinary reception or veterinary client service experience.
Experience with veterinary practice management software.
Familiarity with veterinary terminology, common appointment types, vaccination protocols, and prescription refill workflows.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to remain calm, compassionate, and professional during busy periods and emotionally difficult conversations.
Comfort working around dogs and cats of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Teamwork, thoughtful communication, willingness to ask questions and learn from others, and receptiveness to feedback.

Nice To Haves

Cornerstone practice management software experience.

Responsibilities

Welcome clients and patients professionally in person and over the phone.
Manage a multi-line telephone system and answer questions about appointments, prescriptions, medical records, and hospital services.
Listen to client concerns and route questions and messages to the appropriate medical team member.
Handle sensitive conversations, including euthanasia scheduling and end-of-life care, with empathy and discretion.
Navigate difficult interactions professionally and involve leadership when appropriate.
Schedule appointments, confirm visits, and maintain an organized appointment book.
Manage check-in and check-out, process payments, explain invoices, and schedule follow-up care.
Maintain accurate client and patient records in practice management software.
Coordinate with the medical team to support efficient patient flow and reduce communication gaps.
Help keep the reception area clean, organized, and welcoming.
Communicate client concerns promptly and flag urgent messages for appropriate medical review.
Complete assigned responsibilities accurately and within expected timeframes.
Follow hospital policies, procedures, and workflows.
Take responsibility for assigned tasks, ask for assistance when needed, and ensure outstanding items are handed off appropriately.
Promptly communicate errors, concerns, or potential problems to the appropriate team member.
Protect client confidentiality and handle sensitive information professionally.
Work collaboratively with veterinarians, technicians, assistants, and fellow client service team members.